100% Guaranteed Delivery Covid-19 Update
Phone No
1-800-797-5305Mon - Sat 9AM - 6PM CST

Due to COVID-19, we request you to get in touch with us on Chat and email.



  I have purchased from many online pet stores but this is the best among all. The shopping experience is seamless and the product quality is superb  

- Zen

Frequently Asked Questions


Q: Do I need to be a registered member of your site to buy pet supplies?

A:Yes! Being a registered member brings you a lot of benefits.

  • You can shop faster and have access to your previous orders.
  • All your online shopping history is saved in your account for quick and easy future shopping.
  • As a registered member, you get gift coupons and special offers quite frequently.

Q: What are your shipping charges?

A: To make pet parenting affordable, at Budget Vet Care we offer absolutely free shipping services. All our products - regardless of price or quantity are delivered with no shipping charges. Except for some remote places, that are not covered by our courier or postal partners, we offer FREE SHIPPING. However, we offer tracked shipping that comes at a small cost of $6.49!

Q: Can I change my account details?

A:With Budget Vet Care, you can log in into your account anytime from anywhere and can change or update your personal account details. Or you can call our customer care desk for the same.

Q: What if I forgot my password?

A: To secure your password, visit our website and sign in to your account. You will be directed to customer login page. Click onto 'Forgot Password' button to receive an email with your password details to your registered email id.

Q: How long will it take for my order to arrive?

A:Budget Vet Care normally takes 1 or 2 working days to process your order. Once your order has been processed, it will be shipped the following working day. Depending on your location, it will take 12-17 working days for your order to arrive.

P.S: It will take minimum 3 to 4 weeks for the orders to be delivered outside the U.S.

97% of orders arrive within 4 weeks.

Please note that sometimes, orders may be delayed due to reasons such as processing time by customs or at peak times such as holiday season. Unfortunately, once shipped we have no control over any such delays.
We recommend that you allow a delivery time of at least 2-3 weeks to the USA from the date your order is shipped. Customers are requested to place an order in advance approx. 3 to 4 weeks before they require pet supplies. For more information, visit Shipping Policy Page.

Q: Can I update or change my order?

A:Yes, at Budget Vet Care we provide easy access to change or update your order details. Please contact our customer care team @ 1-800-797-5305 or email us at support@budgetvetcare.com. As we try to ship on the same day, we request you to let us know if any changes immediately. However, remember once the order is shipped out of our dispatch office, we would not be able to change or update it.

Q: Can I cancel my order?

A: Yes! You can cancel your order before your order status is not shipped. Just call our customer care desk at 1-800-797-5305 or email us support@budgetvetcare.com to cancel your order in case it’s under processing. For more information, visit Shipping Policy Page.

Q: Can I return my order?

A:For returns, contact our customer care team within 5 working days of delivery via email or call us. Please visit our Shipping Policy page for more information on return policy.

P.S: For incorrect or incomplete address, we do not issue a refund or a reship.

Q: Are your prices in US dollars?

A:Yes, all our prices on Budget Vet Care are in US dollars.

Q: Are your products genuine and fresh?

A:As we buy from authentic dealers directly, all our products are genuine and branded. At Budget Vet Care, our stock moves fast. Therefore, all our products are fresh and have long expiry dates for shipping.

Q: Is shopping with Budget Vet Care secure?

A:At Budget Vet Care, we offer 100% safe and secure shopping. You can be assured that your details are not compromised. Following strict privacy policy, we encrypt every transaction to the highest global industry standards. Our site is secured by 256 bit SSL encryption and we adhere to PCI (Payment Card Industry) standards. Check our Privacy Policy for more information.

Q: Are my personal details kept private?

A:Your personal information is kept strictly private in accordance with our private policy. We do not reveal any of your personal details to any third party unless and until required under jurisdiction. For more information, please check our Privacy Policy.

Q: Sometimes images on website are different from product received, why?

A:All images shown are for illustration purposes only. Actual product may vary due to product enhancement or supplier change. Sometimes, due to differences in monitors, colors of products may also appear different from those shown on the site. Also, some products may have an associated image only, which are for reference and illustration purpose only.